Terms and Conditions (Export)

Sales terms

All prices are excluded VAT and are ex factory.

 We have a minimum charge of EUR 50 for examining and providing an estimate for repairs. (EUR 75 for air cushions).

Payment terms

Prepayment – or after agreement.

 Delivery terms

Note that time of delivery can vary depending on the item orders, the quantity ordered and any particular colour chosen. Always ask for order confirmation with delivery date if you wish to be certain.

We always strive to provide information about the delivery time, but we can unfortunately be let down by a supplier or the freight company. Note that goods can only be delivered to the nearest outside door.

A fork lift truck, cargo ramp or help from the recipient may be necessary for larger goods.

Conditions

We reserve the right to make changes to prices, colours and construction.

Service

We always aim to provide the best possible service to all our customers and appreciate both positive and negative feedback. If you have any suggestions for our Service or product programme we would be glad to hear from you.

 Note that we manufacture to order, which means we can not exchange any product.

Complaints and damage

Complaints must be made within 8 days of receipt of the goods. If packages are missing or damaged on receipt the consignment note is required to submit a claim.

The Sale of Goods Act governs the rights and obligations between the consumer and the seller for buying and selling, but not between two businesses. In this regard public enterprises are considered as businesses.

We take as our basis the Sales of Goods Act presumption that means that the liability and burden of proof for faults in a product that occur within 6 months of sale apply to the seller.